Frequently Asked QuestionsUse CouplesQuestions to create a vision for your relationship. About the program
Privacy
Troubleshooting Refund policy/guarantee About the program Think of it as premarital counseling, without the counseling. It walks you through the key things that you should know about each other to have a happy marriage. It deals with important topics you should discuss before getting married or living together. It's a private, non-threatening way for couples to deepen and strengthen their understanding of each other and their relationship. It is not based on religion. It is not a replacement for counselling, nor is it a relationship quiz or compatibility test. You answer questions about yourself. Your partner does the same. You then compare your answers. You can answer most questions with the click of a mouse or you can type in extra detail. You can also print the workbook and write in your answers. Once you've both finished the questionnaire, you can fill in the straightforward goal setting plan together. You also have access to valuable background information about how and why couples should discuss some potentially difficult topics. 3. Why bother? We are totally in love with each other. It is normal to be a bit apprehensive about the idea. Falling in love enchants us. When the enchantment wears off, though, people often feel disappointed or betrayed. CouplesQuestions lets you compare what you, as individuals, want. It helps you avoid surprises later and it helps you dream together. It is realistic and positive. 4. Why CouplesQuestions instead of normal counseling with a counselor? We started CQ because we found premarriage counseling SO valuable. But of all the people we suggested it to, none took the advice. For some it was the cost, for some the time. Some didn't like the idea of baring their souls to a stranger or – worse – in a group. CouplesQuestions gets around all of that. You should still talk to a professional counselor if you want to explore further or if you have serious concerns or conflicts. Heather has 20 years teaching experience and a Master's Degree in education from University of Manchester, England. She is published in the area of Educational Psychology and teaches adults at the college and university level. Licensed counselors review and approve the content of CouplesQuestions. It is also available to any counselor or therapist who wants to make use of the program in their practice. Heather is not a licensed counselor; she does attend conferences, lectures and workshops for professional counseling development. Heather is the author of Road Trip! A Life Planning Guide for Newly Married and Engaged Couples. CouplesQuestions is an Affiliate Member of the American Association for Marriage and Family Therapy and the British Columbia Association for Marriage and Family Therapy. Technology Questions Only you. We will not look at your answers, unless you give us your permission and password to help you troubleshoot. Yes, we keep a running total of which questions are answered. This helps us keep the questions relevant and to respond to user feedback. We cannot tell from that roundup how any individual couple has answered. We can tell which questions people aren't answering, which lets us edit the format. 8. Why do you ask for my name and address when I order? The credit card companies need that information to verify you are the card holder. That protects you, them and us from fraudulent use of cards. We won't give away, share, or sell that information. We are bound by law to keep your information private. 9. How do you protect the information? We use secure socket layer, a standard way of encrypting your information before it is transmitted from your computer. The accounts are on a secure server. Each account has its own password and user name. Credit card information is kept separate from account information and answers. 10. Why the CouplesQuestions password?! The passwords are random. If you use a word that appears in a dictionary as a password, a hacker can break it in as little as five minutes. If you don't want somebody reading your information, use a CouplesQuestions-style password (on all your accounts, everywhere – especially for online banking). But don't use the same one. Troubleshooting 11. How do I change my password? On the main page, click “forgot password”. Enter the email address you are using for this account and a new password will be sent to you. 12. I've tried logging in and I can't get in. The most likely problem is that you have double-clicked on your password and then cut and pasted. Try deleting your password and typing it in again. Refund policy/guarantee Go to the contact page and send us a note asking for a refund. We'll issue it to the same credit card you bought with. You have a full year from the day you first sign up. We want you to have a good CQ experience. If the program doesn't work for you for any reason, we make it easy to get your money back. |
|
